National IT and Telephony Leader Marks Significant Milestone
JONESBORO, Ark. — September 17, 2021 — Optus turns 30 this year, but the IT and telephony leader has already received its gift: being able to enhance and simplify communications and collaboration for thousands of customers. As one of the nation’s leading technology partners, Optus celebrates 30 years with many accolades, including an immensely talented team of over nearly 100 employees, multiple workplace awards, and many Fortune 500 customers.
Founded by Mark Duckworth, the Optus brand originally emerged as Matrix Telecommunications, Inc. in October 1991. What began as a small operation in Duckworth’s parent’s garage has quickly become one of the nation’s leading providers of IT service delivery and operational support for enterprises across the U.S. “It’s incredible to see the evolution of the business over the past 30 years, moving through multiple transformations in the marketplace and retaining our agility as we continue to exceed customer expectations,” said Duckworth. “Of course, I am incredibly proud of what we’ve built, but I’m even more excited about the future of Optus and our continued growth. I can’t wait to see how the next several decades unfold, but I’d like to take a moment to recognize and celebrate all of the individual team members who helped us to achieve this milestone. They are the reason our customers continue to rely on us, so thank you.”
Over the course of three decades, Optus has dramatically expanded the scope of best-in-class IT and telephony solutions. Once a company known for providing refurbished telephony equipment, Optus is now at the forefront of the digital transformation era—offering managed voice and cloud communications for large, multi-site operations, as well as comprehensive IT project rollouts, support services, and cutting-edge connectivity to boost agility, security, and business continuity. In recent years, the company has moved aggressively into the unified communication space, paving the way for remote work well in advance of the 2020 pandemic. This level of flexibility has been a boon for companies and employees trying to navigate daily work in the midst of a global pandemic.
“It’s fascinating to look back at where we started—with an idea and a handful of people—and see how far we’ve come. It’s taken a lot of effort and sacrifice,” said Duckworth. “But what I’m most proud of is that we’ve continued to stick to our core ideals—commitment to our customers and our employees through transparency, accountability, and trust—and as a result, we’ve disrupted and revolutionized IT and telephony service delivery.”
Optus will celebrate its third decade with a week full of company events starting October 18, 2021.
Optus is a premier national leader in managed voice, networking, and cloud-enabled technologies that transform how businesses connect, communicate, and create. With over 30 years of experience and the strongest national support network in the industry, Optus provides comprehensive and high-quality IT management to well-known companies across the country. Optus’ 24/7 customer support and remote site technology solutions provide continuous operation, improved productivity, and seamless connectivity—giving customers peace of mind and support at every level.