Optus Employee Spotlight: Jessica Dillon

July 19, 2018

What is your Optus story?

I started working at Optus on May 2 (my birthday) in 2016 as a Project Coordinator.

What is your official job title?

Project Coordinator

What SHOULD your job title be?


Describe your day to day job.

My day to day job changes every five minutes but is based on customer needs and objectives. I manage large-scale, complex projects for our national customers. At any time I could go from conference calls to programming to troubleshooting and anything in between.

What is one thing that Optus does better than any other employer you have had in the past?

Optus works very hard to ensure employee satisfaction. I have worked at other companies where you are just a number and Optus does not have that same mentality.

Tell us about one learning or growth opportunity you have had while working at Optus.

Optus has given me the opportunity to continue my professional education through the PMP certification path.

What do you like most about working at Optus?

I feel that Optus has a very open door policy. All levels of management are open to questions and concerns. Someone is always willing to assist you in getting the job completed.

Have you received recognition from Optus on a job well done? If so, what was the recognition?

I have won the Service department MVP award twice for work on EHI Holdings, Inc. and Sherwin Williams.

We like to say, Optus is like a family. Who at Optus is like family to you and why?

My project teammates are wonderful. Each one of them would step in to assist me in a heartbeat. They are all extremely supportive, not only professionally but personally.

Where did you grow up?

Northwest Arkansas

Where did you go to school?

I graduated from the Rogers Public School system and attended college at the University of Arkansas and Arkansas State University.

What was your first job?

I worked for a consulting group as an event coordinator.

What is your dream job?

I would love to be a cast member at Walt Disney World.

What is something very few people know about you?

I was raised in the telecommunications industry. My grandmother started working for AT&T as a switch operator when she was 17 years old. She continued to work for AT&T in various roles for 50 years. My mother followed the same path working for AT&T for 30 years retiring as the Manager of Outside Plant Engineering. My father worked for AT&T for 30 years retiring as the Manager of the Construction department.

What quote/motto do you live by?

“Venture outside your comfort zone. The rewards are worth it.” – Tangled

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