National IT and Telephony Leader Expands Executive Team

JONESBORO, Ark. — September 20, 2021 — Optus, a national leader in IT and telephony solutions to enhance and simplify communication and collaboration, today announced the appointment of Thomas Harter as President. Harter has more than 31 years of experience in leadership positions including sales, strategic accounts, and corporate operations, including providing business process outsourcing and revenue generation services to Fortune 1000 companies. Most recently, Harter served as Chief Operations Officer and prior to that, held the position of Executive Vice President, Global Sales at OSG Billing Services (OSG). As President, Harter will oversee Optus’ growth strategy, including customer expansion, acquisitions, and business development. Harter will work closely with Founder and Chief Customer Officer, Mark Duckworth, as well as Chief Operations Officer, David Sluder, to continue the long-standing organizational success of Optus. 

With deep revenue-building experience across the Americas and Europe, Harter brings a global perspective to Optus’ growing national presence. At OSG, a leading provider of outsourced billing services and customer communication management, Harter led the global business and financial services team as well as several affiliate businesses within OSG that provide integrated omni-channel print and electronic solutions for customers across a wide range of industries. Previously, Harter served as CEO and Chairman of the Board for Microdynamics Group, a provider of integrated, multichannel transactional print and electronic solutions. 

“As we rapidly evolve, it’s critical that we enhance our executive team with an experienced growth leader who not only has the right mix of global tech, financial, and sales expertise, but understands our vision for the future in transforming the way businesses connect, communicate, and collaborate. Harter brings all of this—and more—with his impressive leadership experience driving business transformation,” said Duckworth.

“Optus has set itself apart as a modern IT solutions partner—enabling thousands of customers to succeed through technology delivery and operational support. I am inspired by Optus’ mission to create exceptional customer experiences in the IT and telephony space,” said Harter. “I look forward to working with the talented teams at Optus in continuing to scale the company’s trajectory and optimize the service delivery experience.”

Harter joins Optus at a time when macro forces have accelerated the shift of doing business remotely. In recent years, Optus has invested in new technologies to deepen its value to customers across the nation, including managed voice, cloud-enabled communication, disaster recovery, and other integrated, best-in-class services. Harter is the latest addition to Optus’ growing team, which includes more than 100 people across the United States. 

About Optus:

Optus is a premier national leader in managed voice, networking, and cloud-enabled technologies that transform how businesses connect, communicate, and create. With over 30 years of experience and the strongest national support network in the industry, Optus provides comprehensive and high-quality IT management to well-known companies across the country. Optus’ 24/7 customer support and remote site technology solutions provide continuous operation, improved productivity, and seamless connectivity—giving customers peace of mind and support at every level.