A Clear Case for Using Voice
and SMS APIs

This case study discusses a law network that acts as a trusted, go-to marketplace where people can easily, securely and affordably consult lawyers with the expertise they require.

This law network was originally launched for people to request quotes from lawyers for a variety of legal issues. “What we didn’t expect was the number of international calls we received,” said the CEO. “Quite a few inquiries were people who were out of Singapore seeking legal advice in Singapore, and those calls were not working well. There were issues
with call fidelity, and the connections often dropped — which is not acceptable for discussions about confidential matters and legal advice. We knew we needed a solution for this problem.”

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