Essential Federal Credit Union (FCU) is a Baton Rouge-based financial institution serving the residents of that community for nearly half a century. Founded in 1972 by a small group of Dow Chemical employees, the organization now offers a full suite of financial services to more than 35,000 members.

But there’s a problem.

Having grown to more than 35,000 members in recent years, Essential FCU realized it needed an advanced contact center solution to help elevate its customer service.

Learn more about how a Cloud Contact Center solution improved the company’s operational efficiencies, response, times, and customer experience in this case study.