A travel management company built its own Travel Cloud application, which allows customers to self-serve and book travel requests directly through the portal. Currently, a staggering 97 percent of its bookings are taken online. Behind the experience is a team of office and remote staff, all focused on security and first-class service 24/7. The great people, technology, and service are cornerstones of the company’s legacy. However, as the on-premises phone system started to fail, there was an urgent requirement to find a new and reliable provider. This meant a solution that could handle a geographically dispersed workforce, resolve connectivity issues, and provide deeper insight into the performance of its teams in a very short time frame.