A Clear Case for Using Voiceand SMS APIs This case study discusses a law network that acts as a trusted, go-to marketplace where people can easily, securely and affordably consult lawyers with the expertise they require. This law network was originally launched for...
The Case for Cloud Contact Center Customers have specific expectations when it comes to service. Yet, companies are struggling to meet them with on-premise contact center technology, which has serious implications for service quality. Customers simply will not...
Remote Work Trend Brochure Telecommuting is no longer a choice for many workers. It’s a necessity. In fact, Upwork predicts 73% of all teams will have remote workers by 2028. And Gartner predicts that, by 2030, the demand for remote work will increase by 30%. Let’s...
Contact Center Opportunities Guide Businesses are rapidly implementing Contact Center as a Service (CCaaS) to their business structure. What’s driving CCaaS Adoption?• Customer demand (demand real-time answers)• Customer experience (CX)• Shift from CapEX to...
Get Ahead of the Competition with CCaaS Contact Centers (essentially the updated version of call centers) don’t seem flashy, but they can be the lifeblood of an organization. Calling is no longer the only way consumers engage with companies, and a growing number of...
We post often about how Optus is helping large organizations across various industry segments get more out of existing communications infrastructures. Be sure and check back regularly for the latest lifecycle extension information from Optus.
