5 Signs it’s time to upgrade your IVR to an IVA Are you experiencing any of the following with your current IVR? : Calls are getting lost You need to scale customer support quickly for spikes in demand Your IVR doesn’t support conversational...
The Case for Cloud Contact Center Customers have specific expectations when it comes to service. Yet, companies are struggling to meet them with on-premise contact center technology, which has serious implications for service quality. Customers simply will not...
Remote Work Trend Brochure Telecommuting is no longer a choice for many workers. It’s a necessity. In fact, Upwork predicts 73% of all teams will have remote workers by 2028. And Gartner predicts that, by 2030, the demand for remote work will increase by 30%. Let’s...
Modern Networking Solutions New networking solutions are needed to keep up with these changes and provide consistent access, latency and security. SD-WAN (software-defined wide area network) has emerged as today’s leading solution, but Secure Access Service...
Embracing Cloud Computing According to IDG 2020 Cloud Computing Study, Cloud solutions are part of nearly every organization: 92% of organizations have at least some workloads in the cloud. Learn how switching to a cloud-based solution can provide your business...
We post often about how Optus is helping large organizations across various industry segments get more out of existing communications infrastructures. Be sure and check back regularly for the latest lifecycle extension information from Optus.
