Warranty Policy
As a courtesy to our customers, Optus provides an advance replacement on equipment purchases for 30 days from the invoice date. After 30 days, Optus will facilitate the original manufacturer warranty for the term of their warranty period.
Warranties may be supplemented with the purchase of an Optus Maintenance Agreement. Each manufacturer’s warranty information is listed below.
Product Lines
Avaya IP Office Hardware (Control Units/Expansion Modules/Media Cards) & Terminals: 1 year repair and return
Software: 90 days
Critical Components (CPU/VM): 1 year advance replacement
SV or Legacy Series Non-Critical Components (Station Cards) & Legacy Series Terminals (DTR/DTH/ITR/ITH): 2 year repair and return
SV Series Terminals (DTL/ITL): 5 year repair and return
Software: 90 days
Critical Components (CPU/VM): 2 year advance replacement
Avaya IP Office Hardware (Control Units/Expansion Modules/Media Cards) & Terminals: 1 year repair and return
Software: 90 days
Critical Components (CPU/VM): 1 year advance replacement
SV or Legacy Series Non-Critical Components (Station Cards) & Legacy Series Terminals (DTR/DTH/ITR/ITH): 2 year repair and return
SV Series Terminals (DTL/ITL): 5 year repair and return
Software: 90 days
Critical Components (CPU/VM): 2 year advance replacement
Peripheral Products
| Adtran | 5 year repair and return |
| AVST | 30-day advance replacement, 11 months repair and return |
| Bogen Communications | 30-day advance replacement |
| Cetis | Scitec, Teledex & TeleMatrix – See below |
| Scitec | Aegis and other phones: 1 year repair and return |
| Teledex | Networked phones, Express Net Products and B-series phones: 1 year repair and return Pearl Family: 2 year repair and return |
| Telematrix | Marquis Hospitality: 5 year repair and return Spectrum Plus: 2 year repair and return |
| ITW Linx | 1 year advance replacement |
| Minuteman UPS | Batteries: 2 year advance replacement Hardware: 3 year advance replacement |
| Plantronics | 1 year repair and return |
| Polycom | 1 year repair and return |
| TriVium | 30-day advance replacement |
| Valcom | 30-day advance replacement |
| Optus Refurb & Repair | Optus Refurb: Advance replacement for 1st 30 days; repair & return remainder of 1st year Optus Repair: 1 year repair and return |
| Professional Services/Labor | 90-day warranty |
More Information
All returns/warranty issues are subject to the terms and conditions of the manufacturer and must be met before Optus can facilitate your transaction. Please be ready to provide the model and serial numbers and a brief description of the issue with the product. Items may be returned to Optus within 30 days of the invoice date. Items must be in the original condition and include all original packaging. All returns are subject to the conditions and approval of the manufacturer or distributor. A restocking fee of 20% will apply.
Advance Replacement on Critical Items must be approved by Optus Tech Support. They can be reached at 877-892-4900 or by e-mail to support@optusinc.com.
If you have questions, or to contact Optus for an RMA, please send an e-mail request to RMA@optusinc.com.
DISCLAIMER:
Replacement parts may be new or used. Advance Replacement product can be of similar or better quality. When Advance Replacement is not possible, repair and return or refund options may be offered.